top of page



Rubies Limited has a Quality Team that develops policy and best practice initiatives and assesses how well we are meeting our objectives and complying with national standards, including the management of health and safety, and keeping people safe. We have in place our own comprehensive policies and procedures that are adhered to by all staff.

Office Work
Policies: Accessibility Policy

Inspection & Regulatory Reports

Rubies Limited services are registered with and are subject to regular inspection by external regulatory bodies. These are Care Quality Commission (CQC).

Safeguarding & Risk Management

At Rubies Limited we endeavour to provide safe and effective services. This includes the need to achieve, maintain and promote a culture of openness, honesty, and awareness throughout the organisation and with everyone who is involved with Rubies Limited services. We enable individuals to speak out if they have concerns, and to be reassured that they will be supported through the process and not victimised.
We seek to take a positive and measured approach to risk management. 

Rubies Limited are committed to providing safe and effective services that:
• Prevent harm
• Identify and manage risk
• Support people based on their individual needs

 The young people and adults we support may be especially at risk due to a range of factors, for example:

  • Difficulty understanding the possible consequences of their own actions or those of other people.

  • Struggling to express feelings of fear or concern.

  • Understanding motives.

  • Concepts of what constitutes risk.

Our staff are trained to provide person-centred service and are supported to deliver these plans. We provide support to individuals to enable and empower them to express concerns or fears for example in the form of individual communication plans and safeguarding and complaints tools.
We aim to ensure that all staff are safely recruited and properly trained, supervised and managed, with an active induction that emphasises our 'zero tolerance' of abuse and neglect right from the outset.

Risk Management
To achieve positive outcomes we aim to use properly designed, effective processes that identify and assess risk; and to evaluate the best and most appropriate measures to reduce the chance of an adverse event occurring. 

Health & Safety

Rubies Limited is a people-centred service, committed to ensuring the health, safety and welfare of the people using our services, our employees and any other person who may be affected by our activities. 


The views and opinions of all young people and adults at Rubies Limited are very important to us. Ample opportunities are put in place to ensure that these vulnerable people are heard.
We have policies in place that underpin this and gives everyone of our service users a guide to how we listen to and support their views.

Advocacy services are available to enhance our provision and our commitment to properly facilitating each person’s expression of their needs, wishes, aspirations and fears. 

Consent & confidentiality

We strive to uphold the privacy and dignity of everybody who uses Rubies Limited's services, including through our policy on Information Sharing and Confidentiality, and associated guidance; as well as through linked policies and guidance, including those on Communication, People’s Rights and Contact with Family and Friends, as well as the Staff Code of Practice. Personal information is treated with respect.

Modern Slavery & Human Trafficking Statement
Rubies Limited are committed to improving and continually reviewing our practices where possible to combat slavery and human trafficking. We are committed to ensuring there is no modern slavery or human trafficking in our supply chains or in any part of our business.  We are committed to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Our Supply Chain 

Supported Living Care and Support are our core business. Care and support are provided by our employees within properties rented from reputable landlords and based wholly within the United Kingdom. There is no manufacturing or distribution involved.

Gender Pay Gap

We are an employer required by law to carry out Gender Pay Reporting under the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. The challenge in our organisation and across Great Britain is to eliminate any gender pay gap. We will continually analyse and reflect on:

  • The levels of gender equality in our workplace.

  • The balance of male and female employees at different levels

  • How effectively talent is being maximised and rewarded.

Policies: Text
Man with Mask


The health and safety of both our staff and clients is very important to us as such, great care is taken to ensure that all our practices and our facilities are Covid secure.

Policies: Image


Going green is our motto. One of our main aims as an organisation is to ensure that our practices are as eco-friendly as possible.

Policies: Image
bottom of page